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Program Topics
CSI, Customer Retention, Owner Loyalty, Process Improvement, Listening Skills, Walk-Around presentations, Effective Demonstration Drives, Presentation of the Deal, Purchase vs. Lease , Overcoming Objectives, New Vehicle Delivery, Service Drive Selling Skills, Service Redelivery.
“Are you doing the same as you thing you always do, and expect different results” Ben Franklin
The next move is yours. |
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